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Dear Nano Japan valued buyers,

Thank you for your order recently. However due to the increasing in prices of high-quality raw materials, resulting in a rise in the cost of finished products. In line with our commitment to provide exceptional services and product quality to our customers, there will be a slightly adjustment in our product prices starting from 1th January 2024. We appreciate your understanding and continue support. <3

Thank you and please stay safe and healthy all the time!

Sincerely,
NANO JAPAN

The CURRENT Batch of FRESHNESS:
NANO COLLAGEN: 01.08.2025
NANO ROYAL JELLY: 01.10.2025
NANO RESVERA: 01.06.2025
NANO BIOGENIE: 03.03.2025 (LOW)
NANO DETOX: 01.10.2025 (LOW)
NANO DIET: 01.01.2026 (OOS)
NANO JEWEL: 12.07.2026 (OOS)
NANO BIRDS NEST: 01.05.2025
NANO CARBOLITE: 01.09.2026 (NEW FORMULA)
NANO DEER PLACENTA: 01.11.2025
NANO OPTIVUE: 21.02.2026
NANO CANZYME: 07.07.2026
NANO PLANT-CENTA: 30.05.2025
NANO DIAMOND NIGHT: 01.06.2024 (SHORT EXPIRY)

LOW: Low stock/ Limited quantity
PO: Pre-order (While waiting for a new shipment to come)
OOS: Out-of-stock/ No stock
ETA: Estimated time of arrival at Singapore port/ airport
TBA: To-be-advice (Due to unknown date)
NA: Not available

Dear Customer,

Thank you for your purchase and kind patience.
We are still waiting for fresh shipment to arrive and please take note that NANO Jewel Collagen and Nano Berry Smoothie is out of stock (OOS) at the moment as per stated. We will restock and ship out your order once the new shipment arrives. We seek your kind understanding and patience.

P/S: If you did not order any item above as mentioned, please ignore this message.

Million thank you and have a pleasant day.

Always easier and more effective with Nano Japan
Sincerely,
NANO JAPAN

Dear Customer,

Good day to you. Please take note that our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused. For those customers who have placed the order during this period, the order will be processed as soon as when warehouse re-open. Same goes to GDEX courier company.

Our operation hours will be from 9:30 AM to 5:30 PM (weekdays: Mon - Fri).

Thank you and have a pleasant day.

Always easier and more effective with Nano Japan
Sincerely,
NANO JAPAN

We’d like to inform you that all dents are not exchangeable, returnable or refundable arising out of delivery. While every endeavour is taken to ensure every of our product is shipped in best condition & with the utmost care in packaging to protect the item, we're unable to guarantee that they will be 100% without any flaws in the external condition during the course of delivery and handling by 3rd-party (ie GDEX).

We’d like to assure buyers that as the content such as NANO Collagen, NANO Detox, NANO Diet are 100% dry powder, any dents do not pose any contamination risks to the content inside. It’s unlike canned foods which contain liquid/ sauce/ paste that may react with exposed material.

While NANO JAPAN continues to hope to meet the high expectations of all valued buyers, we seek reasonableness and warm understanding to continue to serve u with the highest quality of products & at the most affordable prices that are unbeatable! =D

Dear Customer,

Good day to you. As the Qoo10 and GDEX systems are not API, hence you need to open a new tab and log on to GDEX courier company to trace your parcel with the tracking number provided to always get the most accuracy and latest update of your delivery accordingly. For your information, you will only get to receive the tracking number once your parcel is ready to collect by them :)

Website to track your parcel: www.gdexpress.com
Delivery company: GDEX
Tracking no: please check your order history/ record at "My Qoo10" (12 digits*)

Always easier and more effective with Nano Japan
Sincerely,
NANO JAPAN

- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
- NANO JAPAN is committed to providing the highest quality products that comply with foods safety standards and regulations recognized from around the world and local authorities.
- Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
- Any feedback and/ or complaints can be first sought/ made with us directly on e-mail.
- Prompt actions not limited to a police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one

- We are committed to ensuring the accuracy, quality and condition of your ordered products.
- Delivery services are provided by third-party. Any queries/complains/feedback pertaining to the delivery services can be directed to them directly and conveniently online.
- When receiving your parcel from NANO JAPAN, please CHECK + ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages, wetness.
- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, a total of 3 pieces. Contact us immediately via Q&A for an investigation to commence.
- Any claim of missing/ incorrect items after 3-days of successful delivery by GDEX WILL NOT BE ENTERTAINED.

- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and the buyer will have to bear ALL costs of delivery, return and re-delivery.
- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service unavailable by GDEX. But, if u have any delivery notes to the delivery man, pls state short+clear note in the address NOT memo.
- GDEX is NOT OBLIGATED to call before arrival.
- In the event of the wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.

- Like retailers, medication, food, drinks, and personal care products cannot be exchanged, returned nor refunded due to hygiene and safety reasons as we need to ensure our product is safe & effective when delivering to every customer.
- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, or purchase in excess will not be entertained.
- Refunds due to buyer's long absence will not be accepted and will be submitted to Qoo10 for blacklist.
- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse a refund/ return if the condition is unacceptable and/ or the item is purchased more than 3-days.
- Only if acceptable, 15% of the purchase amount plus 2-way delivery fees will be deducted.